Job Details

Job Title:
International Voice Customer Support
Job Type:
Full Time Job
Job Experience:
Min 6 months
Job Shift:

Job Description

Serves customers by providing product and service information; resolving product and service problems.

  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction.
  • To deliver service & resolution experience to all the customers.
  • Successfully resolve customer queries through CRM & Knowledge Base.
  • Document in detail all interactions with customers.
  • Effectively articulate information to customers.
  • Educate customers on products. Help customers to be successful.
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
  • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.
  • Required Skill Set:

    Problem Solving, Customer Focus, Communication,Result Orientation, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

    The candidate should be:

    • Excellent Communication Skills In English(Malayalam/Bengali).
    • Comfortable Working in Rotational Shifts.
    • Candidate should have Excellent Communication Skills.
    • Minimum 6 months of experience in customer based profile.

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