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- Job Title:
- Customer Support Executive
- Job Type:
- Full Time Job
- Job Experience:
- Experienced / Fresher
- Job Shift:
Serves customers by providing product and service information; resolving product and service problems.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Required Skill Set:
Problem Solving, Customer Focus, Communication,Result Orientation, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
The candidate should be:
- Good communications skills.
- Ability to listen and active problem solving skills.