Job Details

Job Title:
Customer Support Executive
Job Type:
Full Time Job
Job Experience:
Experienced / Fresher
Job Shift:
Rotational
Location(s):
Bhubaneswar

Job Description

Serves customers by providing product and service information; resolving product and service problems.

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Skill Set:

Problem Solving, Customer Focus, Communication,Result Orientation, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

The candidate should be:

  • Good communications skills.
  • Ability to listen and active problem solving skills.

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